I joined HEA in April 2021 as a Complaints Handler where I predominantly deal with customer complaints, investigating and resolving via phone and letter. Alongside this I have been involved in creating a process for dealing with vulnerable customers, as well as providing training on this. HEA provided me with training and resources to complete my day-to-day job, as well as support when creating the vulnerable customer process and providing training to other agents.
In my spare time I love cuddling up with a good book, going to the cinema, creating cross stitch designs, and playing Lego games. I also love a musical, going to the theatre as well as concerts, having seen one of my favourite bands on every tour they have done since 2008. I am an avid Disney and Harry Potter fan, with far too many Harry Potter Pop vinyl figures!
We are an insurance provider based in Poole, Dorset. We offer home emergency and appliance cover to people all across the UK.
Based in a modern office 10 minutes away from Poole town centre, our culture is highly entrepreneurial, and you can expect to see the founding directors taking part in the day-to-day running of the business.