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Home Emergency Assist career site

Careers at Home Emergency Assist

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Hello from Home Emergency Assist!

Established in 2013 and based in Poole, we've grown rapidly over the years and are now entering a new and exciting phase of development, so we're looking for people to join us on our journey.

People are at the heart of everything we do - our customers have rated us 'Excellent' on Trustpilot - and our staff are no different. 


View all our departments
Get to know us

Workplace & culture

With modern offices just outside of Poole town centre, we're close to several large supermarkets, a well-known coffee shop and other handy amenities!

Our culture is highly entrepreneurial, and our founding directors take an active part in the day-to-day running of the business.

Why Home Emergency Assist?

  • Flexible Working

    Hybrid working pattern available, once your training period has been completed.

  • Great Atmosphere

    Weekly and monthly incentives available, including vouchers, lunches, and nights out... plus Brady the office dog, who's always on hand to make you smile!

  • Keep Growing

    Opportunities for personal development with access to our apprenticeship schemes and other training courses.

  • Work/Life Balance

    Start the weekend sooner with an early finish on Fridays along with no weekend or bank holiday working.

  • Service Recognition

    Get rewarded the longer you stay! You'll get vouchers, additional holiday or an additional payment depending on your length of service.

  • Refreshments

    Along with the free tea and coffee (which is always on hand!), we provide fruit, breakfast bars and more.

  • Additional Benefits

    We offer a casual dress code, company pension, an extra day of holiday with every calendar years' service, your birthday off, free parking and more!

Founded

Customers helped in 2021

Customers Covered

What our people say

  • A real family feel, not a massive business where you know faces and not names, everyone gets to know you and all feedback and ideas are listened to. The business is ever changing and wanting to develop in the right areas and puts its customers at the heart of its operation.

    Greg Eccles

    Head of Operations

  • My decision to join HEA was one of the best work decisions I have made. I have been able to progress in my career, gain some added qualifications and made a number of friends that I also see outside of work. I would recommend HEA to anybody in any role available.

    David McWilliams

    Accounts Administrator

  • I started in June 2019 and progressed to the Sales Champion role in September 2020 where I learned a lot about how to manage the team day to day along with sales coaching and compliance checking. I love sales and helping people get the best out of their calls.

    Daisy Howarth

    Sales Champion

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Poole

About Home Emergency Assist

We are an insurance provider based in Poole, Dorset. We offer home emergency and appliance cover to people all across the UK.

Based in a modern office 10 minutes away from Poole town centre, our culture is highly entrepreneurial, and you can expect to see the founding directors taking part in the day-to-day running of the business.

Founded in 2013
Co-workers 30+